Refund Policy

Refunds are reviewed on merit — not automatic

We do not offer an automatic "no-questions" refund window. Every refund request is evaluated individually, on the merits of your situation. If you believe you have a genuine reason to claim one, write to team@ketpy.com with:

• Your tenant slug and the date you paid
• A clear explanation of the issue
• Any supporting context (screenshots, dates, what you tried)

Our team will respond within one business day. If your case is convincing, we'll process a fair refund — often prorated for the unused portion of the year. If we don't agree the case is valid, we will tell you plainly, with the reason.

What we will normally refund

• Extended platform downtime that materially affects your operations.
• A feature we promised in writing that we failed to deliver in a reasonable time.
• A clearly mis-quoted invoice on our side.

What we will not refund

• "I changed my mind" without using the product.
• Failure to use the platform for the year you paid for.
• Subjective dissatisfaction without a specific, fixable issue.

Is there a free trial?

No automatic free trial — but we offer three ways to evaluate Ketpy Authenticator before you pay:

• Live walkthrough demo on Google Meet / Zoom — book a slot via team@ketpy.com and we'll walk you through every dashboard on a real tenant.
• Demo credentials — we can share login credentials so you can click around the manager dashboard yourself. Request via WhatsApp +91 90-991-991-06.
• Public verification demo — try the public-facing portal anytime at /v/demo, no signup required.

How long do approved refunds take?

3-7 business days from the day we approve the refund, depending on your payment method.

What happens to my data after a refund?

Your tenant is suspended immediately. Records are retained for a 90-day grace window in case you change your mind, then permanently deleted on request.

Contact

Refund questions: team@ketpy.com or WhatsApp +91 90-991-991-06.